Access for Physically Challenged Persons
There are two steps leading into the front lobby of our depot. There are also three steps leading to the upper area and to the bathrooms. We do have a ramp that can be accessed at the back of the depot which gives entry to the upper depot level and the bathrooms. We do have handicapped parking for vehicles on the street near the train. There are several steps up to our First Class coach. Some physically challenged persons may have difficulty accessing this coach. As we are a narrow gauge train, the width of our First Class coach will not accommodate handicapped conveyances. Some seats in this car face forward and some face backward. If you have a problem with motion sickness, please call to advise a depot agent so that we can re-arrange the assigned seating to meet your needs. We can accommodate a wheelchair or similar conveyance in the handicapped area of our open coach. However, this area must be reserved ahead of time, so please contact a Depot Agent if you need special accommodations.
In case of inclement weather situations or mechanical issues where the train DOES NOT RUN (late runs and delayed starting do not apply), passengers may receive the calculated refund value in the form of an exchange voucher valid for future Historic Jefferson Railway events OR passengers may receive the calculated refund value in the form of cash, check or credit to credit card depending on the form of payment that was used for the ticket(s) being refunded.
For refund of individual tickets, less a 10% refund service charge, cancellations must be made more than 3 days in advance. Within 3 days, you will receive a 50% refund. There will be no refunds the day of the event. No portion of the ticket convenience fee will be refunded.
Group tickets are non-refundable.
Cancellations will not be honored unless you speak directly with a depot ticket agent or receive a direct reply to an email. We will not accept cancellations via phone messages or email for which you have not received a confirmed reply. It is your responsibility to follow up to be sure that we have received your message.